Delivery & Shipping – MyRom
At MyRom, our priority is to make your shopping experience pleasant and ensure that the products you order arrive quickly and safely.
We work with trusted courier companies and follow clear procedures for processing and shipping orders.
1. Order Processing
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Orders placed and confirmed on the website are processed within 24 business hours.
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Orders placed during weekends or public holidays will be processed on the next business day.
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In exceptional cases (out of stock, system errors, unfavorable weather conditions), the customer will be notified by e-mail or phone about possible delivery delays.
2. Delivery Time
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The average delivery time is 1–3 business days for locations within the coverage area of our partner couriers.
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For addresses outside the courier’s coverage area, delivery may take an additional 1–2 business days.
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During peak periods (Black Friday, Christmas holidays, etc.), delivery may be delayed due to factors beyond MyRom’s control.
3. Shipping Costs
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25 RON for orders below 400 RON.
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FREE shipping for orders above 400 RON.
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For bulky products or items requiring special transport conditions, the shipping cost may be recalculated. The customer will be notified before confirming the order.
4. Delivery Methods
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Delivery is made through partner courier companies directly to the address specified in the order.
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In some areas, pickup from the courier’s office may also be available (option shown during checkout).
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At the moment, deliveries are available only within Romania.
5. Order Tracking
After your order is shipped, you will receive an AWB number (Air Waybill) by e-mail and/or SMS.
This allows you to track the status of your parcel in real time directly on the courier’s website.
6. Receiving the Parcel
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Please check the integrity of the parcel upon delivery.
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If you notice visible damage or the parcel has been opened, ask the courier to issue a damage report and refuse delivery.
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Any issues noticed after opening the parcel must be reported to MyRom within 24 hours of delivery at: [email protected].
7. Additional Information
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All delivery times are approximate and may be affected by external factors (weather conditions, traffic, public holidays, road restrictions, etc.).
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If delivery cannot be completed due to customer-related reasons (incorrect address, recipient unavailable, etc.), return or re-shipping costs will be charged to the customer.
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MyRom reserves the right to modify shipping rates, courier partners, or delivery terms, with prior notice published on the website.
Conclusion
We aim to provide you with a fast and reliable shopping experience. For any questions regarding delivery, please contact us:
📧 [email protected]